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The Santa Cruz Reserve Wheels set strength & impact resistance as its top priority, just without the harsh, stiff ride that usually comes along with it. Complete with Lifetime warranty.

The Santa Cruz Reserve Wheels set strength & impact resistance as its top priority, just without the harsh, stiff ride that usually comes along with it. Complete with Lifetime warranty.

Santa Cruz

Santa Cruz Reserve 27 27.5 Wheelset i9 Hubs

£1,899.00   
Click & Collect for Free
Earn 
 in Customer Rewards when you buy this item today
Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or dispatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for dispatch to you or collection via Click & Collect on the Undetermined
Earn Rewards
You will earn of rewards points to spend on your next purchase from us, anything online and instore when you purchase this item.

Not happy with your purchase? Send it back to us or return in any of our stores and we will give you a full refund or exchange!

Extended Returns Period - Coronavirus - 60 days

Due to the recent COVID-19 pandemic, we wanted to make returns as easy & stress-free as possible for you. So we're extending our returns period up to 60 days on any orders placed after the 16th of March 2020. We hope this extended period of time will allow you to follow government advice regarding self-isolation properly, and also cover you in the case of any disruption to the postal services. For more information on ensuring the safety and wellbeing of yourselves and others, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ - Our returns policy is otherwise exactly the same!

Returns

In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

Customers are accountable for return shipping charges.

Return Items by Post

  1. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
  2. Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:

Leisure Lakes Bikes,
Unit 9 Centurion Industrial Estate,
Centurion Way,
Leyland,
PR25 4GU

Checkout by Amazon Returns

If you used the pay by Amazon option when checking out then please send your package using a recorded delivery method (always keep a copy of your receipt!) with a note inside stating whether you want an exchange (what you want it exchanging for) or refund, to the following address:

Leisure Lakes Bikes
Unit 9 Centurion Industrial Estate
Centurion Way
Leyland,
PR25 4GU

Bike & Bulky Item Returns

If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection.

Please note the following:

  • a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.
  • b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £50.00 for the collection.

Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.

Return Items to a store

Any item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note.

Returning goods from EU

If returning something from Europe you are responsible for the delivery cost. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. 1) Log in and go to ‘my account’ 2) Select ‘orders’ from the menu and select the order you wish to return 3) Fill in the required fields 4) Print off your returns lable, stick it visibly on your package and send using a recorded delivery method. Always keep a copy of your receipt! 5) Log in to your account online for status updates on your return

How to return your item(s)?

  1. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
  2. Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:

Leisure Lakes Bikes,
Unit 9 Centurion Industrial Estate,
Centurion Way,
Leyland,
PR25 4GU

Wrong size or you don't like the item?

If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

New faulty items/ Wrong Item Received

If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

In the event that you have received items that are fault or not what you ordered, please send them back to us as soon as possible. Only in these cases will we cover the cost of the return shipping charges.

Faulty Items

If you have received items that are faulty please send them back to us using the steps above. Please include a covering letter describing the fault and if you would like the item replacing or refunding. Once the item arrives back at our Mail Order Centre you will receive an email notifying you about the progress. Faulty items are then forwarded onto the suppliers to confirm the warranty issue. Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund.

When returning the item please use Royal Mail 1st Class Recorded* so that you have a tracking reference just in case! If your item arrived faulty we will refund your postage cost. If the item was in full working order at the time of delivery to you, we can not refund your return postage cost.

*In the event that you return a faulty/incorrect item we will refund your postage charge as long as it is 1st Class Recorded or a lesser value service. We do not refund premium services.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.

Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.

Items won’t be considered lost until after 15 working days of items being dispatched. Once the 15 working days are up we will issue a refund or replacement.

Not received your order?

If you have not received your order please call us on 01772 644340 and a member of staff can confirm the shipping date. Unfortunately we cannot consider an item to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed we will be able to issue a full refund or resend your order.

 

Santa Cruz Reserve 27 27.5 Wheelset i9 Hubs Information

Brand : Santa Cruz

Code : SCSRESERVE-27-27-I9

Whether it's a sunset lap with friends or a race run against the clock, a broken wheel ruins any ride. Santa Cruz set strength and impact resistance as our highest priority, but strength doesn't have to mean uncomfortably stiff. The Santa Cruz Reserve Carbon Wheels are compliant enough to avoid that harsh "wooden" ride that gives some carbon rims a bad name offroad.

Santa Cruz Reserve Wheels

  • A new line of premium carbon mountain bike rims and wheels from Santa Cruz designed to be the strongest, most reliable on the market.
  • Designed, tested and prototyped in Santa Cruz, California using their new in-house carbon lab and well-established carbon fibre expertise. Made in our exclusive factory.
  • Backed by the best product support program in the industry - the Santa Cruz Lifetime Warranty, just like their frames.

Santa Cruz only make offroad bikes, so they have the privilege of being able to focus purely on the mountain bike experience. Everything from the thickness of rim beads to external spoke hole reinforcements comes purely from their experience of knowing what riders need at every level—from international racing to your local trails.

Material Where You Need It

This information in hand, Santa Cruz set about determining how we might design a rim to mitigate those failures, and part of the result is the square-shaped reinforcements you can see around the spoke holes. Making plates of different carbon spoke hole designs in their carbon lab in Santa Cruz, they developed a test that mimics the sudden increase in pulling force associated with an impact. After spending a few months breaking bits, they got to the point where all that was being broke were spokes & nipples - no carbon.

Santa Cruz are far from the first company to reinforce high-stress areas with more material, but they're visible to ensure that the spoke hole drilling matches the reinforcement. Super-precise placement of these reinforcements allows for only the amount of material necessary to achieve the strength required, rather than reinforcing the entire rim. Santa Cruz then invest that extra material into the other common failure point of a rim—the bead.

The rim beads on the Santa Cruz Reserve wheels are thick, relative to other rims on the market. As much as a millimeter thicker on either side, in some cases. The material we saved by optimizing the placement of the spoke hole reinforcements went directly into the bead, making it extremely strong without adding weight to the overall construction. The beads are hookless: this makes for a better fit with modern tires, but also simplifies manufacturing, which results in more consistent carbon compaction—the technical way to say stronger rim.

  • Putting carbon reinforcements around the spoke holes enabled for a stronger wheel while saving on overall weight.
  • Because the reinforcements are positioned on the outside of the rim, Santa Cruz have ensured correct, centered drilling - previously an issue with internally reinforced rims.
  • Those extra weight savings have been reinvested into the rim bead, where rock strikes are more likely.
  • A Special wax bladder molding technique ensures excellent compaction with no voids or air bubbles.
  • This reduced level of manufacturing variability allows for a more consistent construction, making them more reliable.

Mountain Bike Specific Design & Testing

One thing Santa Cruz knew for certain when going into the Reserve Wheel project three years ago was that the industry standard impact test for carbon wheels wasn't going to cut it. That test, approved by the UCI, impacts both sides of a rim equally with a flat rubber pad without a tire mounted on the wheel. It's designed to replicate a pothole-type impact on the road.

On a mountain bike, a rock is much more likely to only hit one side of the rim, so the rim beads have to be independently strong. Santa Cruz created a test in their lab that simulates one side of the rim landing directly on a square-edged rock from over 3 feet in the air with no suspension, and a lightweight tire inflated to 25psi.

As they began to put some of the other rims on the market through this test, a lot of them broke more or less as they're expected to—on the bead—but Santa Cruz also found that a critical failure mode was the spoke nipples pulling through the rim due to the sudden increase in spoke tension as the wheel flexed on impact.

Like many of the tests and standards required today, rim and wheel benchmarks were ported over from road biking. The Reserve Wheels - unsurprisingly, pass those easily, but Santa Cruz don’t think they’re adequate for mountain biking, which is why they came up with their own.

  • Because a majority of mountain bike rim failures occur from impacting rocks on a single side of the rim, Santa Cruz created a lab test that specifically simulates this.
  • A spoke pull test is also performance, ensuring that all reinforcements are doing their job & don't fail before the rim.

Lifetime Warranty

Lifetime. No gimmicks. Not limited. If you do actually manage to break the Santa Cruz Reserve Rims while out riding, they'll replace it for free. If it gets run over by a truck, they'll help you out with a low cost, accidental 'crash replacement', because life's too short to argue.

  • Rock-solid lifetime warranty - Just like Santa Cruz frames & bearings.
  • 24-hour turnaround.
  • Dedicated wheel service staff.
Technical Information
Reserve 27.5" Reserve 27
Wheel Size 27.5"
Internal Width 27mm
External Width 33.5mm
ERD 557mm
Asym Offset 4mm
Spoke Count 28
Recc. Tire Width 2.0 - 2.5in
Front End Caps Options Torque & Standard
Driver Body Options XD or HG
Single Rim Weight 435g
Complete Set Weights (inc rim tape & valves)
 
DT350 Boost: 1677g
I9 Boost: 1657g

 

Sizing Information

Santa Cruz Mountain Bike Sizing Guide

The table below is a rough guideline to sizing for Santa Cruz bikes. To ensure that you get the correct fit, check out our Santa Cruz Bikes Sizing Guide; it contains full measurements for each model, as well as tips on how to measure yourself correctly.

Height Frame Size
5'0" - 5'5" S
5'5" - 5'10" M
5'10" - 6'1" L
6'1" - 6'6" XL

 

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