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Important Update on Home Delivery for Bikes

   Words by Ben Mercer

   on 20/04/2020 11:00:00

We want to continue to be as clear as possible with you all, so here's an update for you on the situation we're in - As of today, Parcelforce have suspended all Large Services due to reaching max capacity, meaning for the time being we can no longer post out bikes for home delivery. Obviously not ideal with us being a bike shop and all!

Rather than shut-up-shop, we're going to try make sure as many people as possible can safely get hold of their bikes. After exploring our available options, we've decided that as of this week we'll be taking matters into our own hands and handling delivery of the bikes personally.

This is going to require a massive effort from our staff, but we're confident that we can meet the expected delivery dates for the majority of our customers, and continue to remain open to new orders while still operating safely.

With this news in mind we will be making a few changes for the time being:

  • All customers with a bike on order due for home delivery will be personally contacted to arrange a date to receive your bike as soon as possible.
  • We're reducing the range of bikes available for home delivery, this will be clearly marked on the site - Click & Collect to our stores will still be open for all bikes.
  • All new bike orders will have an estimated delivery date in the basket, please be aware that this is just an estimate - We'll be in contact with you once we have a definite date set for delivery.
  • We'll be strictly adhering to social distancing guidelines, and demand that you comply with the two-metre rule when receiving your bike in the interest of safety for our staff and yourselves.

Unfortunately there will be some addresses where we simply can't deliver to for the time being, we hope that we can resolve this for you as soon as possible & will be in contact. We are in contact with alternative courier services to hopefully rectify this for you.

If you have any questions please send an email to sales@leisurelakesbikes.com and we'll get back to you as soon as we can!

We're into the unknown with this like everybody else. There may be a few hiccups along the way, but with these measures set in-place we'll be able to safely provide our usual level of service until Parcelforce opens back up again. We just ask for a little patience in these difficult times while we figure it all out!

We hope you're all staying well & riding responsibly,
-
The Leisure Lakes Bikes Family ❤
#rideresponsibly #leisurelakesbikes #familyrunsince81

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