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Important Information on Online Orders

Words by Ben Mercer

on 14/05/2020 12:00:00

Please be aware that due to an increase in demand, and a reduced number of working staff in order to remain compliant with social distancing guidelines, we’ve made a few changes to our services. We’re working hard to fulfil all orders in time, as well as replying to all of your messages!

When placing an order, please be sure to check the expected delivery date beforehand, some of our dispatch delays have been adjusted in-line with the increased demand. We’re still on track to meet all quoted expected delivery dates so don’t worry!

 

WHERE'S MY ORDER?

If you're still waiting for your order, and it has passed the estimated dispatch date, we apologise for the delay and will hopefully be able to resolve this ASAP. Please send an email to customerservice@leisurelakesbikes.com with your order ID & contact details - We've set this email address up to hopefully answer all questions our customers have on their current order as soon as possible.

If your message is regarding your order dispatch, or the whereabouts of your delivery - Please be aware that once we've marked it as dispatched you will receive a confirmation email with your delivery details, alongside a tracking number.

Our Phone lines (01772 644340) are currently open 11am to 3pm on Monday to Friday for all urgent inquiries.

For any new sales inquiries, please direct the email to sales@leisurelakesbikes.com One of the team will get back to you as soon as possible.

Courier Delays

Royal Mail Services are currently experiencing disruption due to absences at their mail centres, and they're working hard to keep any delays to a minimum.
Parcelforce have reopened their Large Delivery service, and we're sending out bikes again, however they are still experiencing delays at their depots. We are still handling deliveries local to our stores ourselves to avoid any unnecessary delays in getting the bike to yourselves, we'll be in touch as soon as the bike is ready to arrange & confirm a delivery date.

Please keep in mind that you'll receive an email as soon as your order has been marked as dispatched, that will contain tracking details inside.

 

 

Store Opening Hours

For more information on how our stores are operating under Government Advice, please read this blog post - www.leisurelakesbikes.com/content/important-information-following-government-advice-essential-retail.aspx

 

Thank you for your patience,

Stay safe.

- The Leisure Lakes Bikes Family

 

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