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Important Information Regarding Coronavirus

   Words by Ben Mercer

   on 27/03/2020 10:00:00

Good Morning, following Govt. advice given on the 23/03/2020 that bike shops are essential retail amid further restrictions, we'll be staying open.

A bike to some is a key mode of transport, not just a hobby, which is why we've made the decision to keep our shops open with the following changes to help reduce the spread of coronavirus:

  • APPOINTMENT ONLY - Our shops are now by appointment only, so before visiting please give the store a call, email or DM. Our doors will be locked to all walk-in browsing, and we ask that all visitors follow the necessary precautions around distancing & hygiene. Should you wish to purchase a bike or any item on our website, please follow the click & collect order process or opt for home delivery.
  • REDUCING STORE HOURS - We'll be reducing our in-store staff, with a focus on maintaining a fully operating workshop. In-turn, we'll be changing our shop opening hours. You can find the latest information on our stores operating hours here.
  • FREE BIKE SERVICING FOR EMERGENCY, HEALTH & SOCIAL CARE WORKERS - As thanks for all the amazing work that's been done so far, we'll be providing free servicing if you provide your work/NHS ID when arriving for a service. We will be prioritising these in our workshop.
  • ORDER ONLINE - We ask that if at all possible, please do use our website to purchase, rather than visiting a store. Our Warehouse team will still be receiving & dispatching orders, and our sales team will be at hand to answer any questions. www.leisurelakesbikes.com / 01772 644340 / sales1@leisurelakesbikes.com
  • EXTENDED 60 DAYS RETURN PERIOD - We’ve extended our returns period to 60 days, removing the stress and hopefully allowing you to follow official guidance regarding isolation & key travel. You can read more on this change here.

We'd like to stress that everyone follows government guidance regarding essential travel, and opts to stay at home & use our website when possible. More information on official advice can be found here - https://www.gov.uk/coronavirus

Our warehouse staff are safely operating to maintain the dispatching of all orders, as well as processing returns. Our couriers are also taking the necessary precautions to provide a contactless delivery service, complying with social distancing guidelines. If you have any questions, please get in contact with our sales team - 01772 644340 / sales1@leisurelakesbikes.com

Wishing the best of health to you and your loved ones.

-

The LLB Family.

coronavirus-information-24-03-essential-retail

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