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Returns
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Return Items by Post
You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
1) Log in and go to ‘my account’
2) Select ‘orders’ from the menu and select the order you wish to return
3) Fill in the required fields
4) Print off your returns lable, stick it visibly on your package and send using a recorded delivery method. Always keep a copy of your receipt!
5) Log in to your account online for status updates on your return
Unable to print your returns lable?
Please follow steps 1-3 above and enclose your returns number with your package.
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
Leisure Lakes Bikes
PO BOX 328
Leyland,
PR25 9BN
Bike & Bulky Item Returns
If you wish to return your bike to us please keep it in the box it arrived in and call us on 0800 083 0888 and we will arrange a collection.
Please note the following: a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model. b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £25.00 for the collection.
Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.
Return Items to a store
Any item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note.
Returning goods from EU
If returning something from Europe you are responsible for the delivery cost. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. 1) Log in and go to ‘my account’ 2) Select ‘orders’ from the menu and select the order you wish to return 3) Fill in the required fields 4) Print off your returns lable, stick it visibly on your package and send using a recorded delivery method. Always keep a copy of your receipt! 5) Log in to your account online for status updates on your return
Unable to print your returns lable?
Please follow steps 1-3 above and enclose your returns number with your package.
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
Leisure Lakes Bikes
PO BOX 328
Leyland,
PR25 9BN
Wrong size or you don't like colour
If returning items that are not suitable for either refund or exchange you are responsible for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
New faulty items/ Wrong Item Received
If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if the product is faulty or we have supplied the incorrect item. If we have supplied the correct product and it is not faulty we can not be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
Refunds
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.